Expert help when you need it. From a Developer plan to Platinum support.
Guaranteed response times rely on an inquiry’s priority level. Your most critical issues will immediately move to the top of the list.
A dedicated Technical Account Manager that knows your setup and history, so no time is wasted on fixing problems that come up.
If your mission-critical services need immediate 24x7 support, we have a support plan built for you. Contact our support team via email anytime, any day for urgent help at support@botdoc.io.
For Platinum Support Plan where we have a dedicated Technical Account Manager assigned, please note that it is a long-term engagement with a minimum of 12 months commitment.
| Developer | Gold | Platinum | |
|---|---|---|---|
| Price per Month | Free | $1,000 | $2,500 |
Guaranteed response times are based on priority levels.
| Ticket Priority | Developer | Gold Response Times | Platinum Response Times |
|---|---|---|---|
| P1 — Business Critical | N/A | Within 1 business hour | Within 1 hour (24x7) |
| P2 — Business Critical | N/A | Within 2 business hours | Within 2 business hours |
| P3 — Degraded Service | N/A | Within 4 business hours | Within 4 business hours |
| P4 — General Issue | Yes | Within 8 business hours | Within 8 business hours |
| Email Support (business hours) | Yes | Yes | Yes |
| Email & Phone Support (24x7) | No | No | Yes |
| Technical Account Manager | No | No | Yes |
| Support Escalation Line | No | No | Yes |
The Monitoring Service reports of availability are currently available at https://status.botdoc.io/.
Notice: Botdoc Support team works standard business hours in the Americas.
For Platinum Support Plan where we have a dedicated Technical Account Manager assigned, please note that it is a long-term engagement with a minimum of 12 months commitment.